General Terms and Conditions

1. Preamble

1. The company NADEOS Cosmetics BTO GmbH (hereinafter referred to as the “PROVIDER”) specializes in the sale of natural deodorant creams and similar products (hereinafter referred to as “GOODS” or “SERVICES”).
2. These General Terms and Conditions (hereinafter referred to as “GTC”) govern transactions via the PROVIDER’s website.
3. Customers are generally consumers within the meaning of § 1 para. 1 no. 2 KSchG, but may also be entrepreneurs within the meaning of § 1 para. 1 no. 1 KSchG.
4. For better readability, gender-specific differentiation is omitted. This is done without any discriminatory intent. All genders are equally addressed.

2. Scope

1. All business relationships between the PROVIDER and the customer are subject to these GTC in the version valid at the time of contract conclusion. These GTC supersede any general terms and conditions of the customer.
2. These GTC can be saved permanently and/or printed by the customer for the purpose of online ordering.
3. The contract, order, and business language is German or English, depending on the selection.
4. These GTC apply if the customer’s (residential) address is in Austria.

3. Requirements for Using the Webshop

1. To purchase GOODS or SERVICES electronically from the PROVIDER, customers may need to register in the online shop. The customer must provide truthful and complete information and keep their data up to date. They must treat their data confidentially and protect it from unauthorized access. If the customer suspects misuse by third parties, they must inform the PROVIDER immediately.
2. The customer must refrain from taking any measures that could endanger or impair the technical operation of the online shop (including cyber-attacks).

4. Offer and Conclusion of Contract via the Webshop

1. By clicking the button “Place order with obligation to pay,” the customer submits a binding offer to conclude a contract with the PROVIDER. The PROVIDER is not obliged to accept this offer. Before submitting the order, the customer has the opportunity to review and correct any errors.
2. The PROVIDER confirms receipt of the order by email (“order confirmation”). This email does not constitute acceptance of the order.
3. The PROVIDER reserves the right to review the feasibility of the order within two working days. During this period, the PROVIDER is not bound and may refuse the order without giving reasons.
4. The PROVIDER may accept the offer by sending an “order confirmation” email or by dispatching the GOODS or providing the SERVICES. Only then is the contract concluded.
5. At the latest upon delivery of the GOODS, the PROVIDER will send the customer a contract confirmation.
6. The delivery time is indicated in the webshop. Only in cases of explicit agreement shall it be considered a fixed transaction within the meaning of § 919 ABGB.
7. If the PROVIDER is prevented from meeting delivery deadlines due to force majeure (e.g. natural disasters or epidemics) or supply shortages, the customer will be informed as soon as possible. The delivery period will be extended accordingly.

5. Legal Capacity

1. By placing an order, the PROVIDER assumes that the customer has the legal capacity to conclude the contract and is authorized to do so.

6. Payment Terms

1. All prices listed in the webshop are in EUR.
2. Unless otherwise stated, VAT is not included. The applicable prices are those stated at the time of ordering. The PROVIDER will inform the customer of prices, taxes, and shipping costs before completing the order.
3. The accepted payment methods are listed in the webshop.
4. Shipping costs are borne by the customer unless otherwise agreed.
5. Further details on payment and shipping are available on the website.
6. Invoices are due upon issuance. If payment is not made within 14 days, the PROVIDER will charge statutory default interest of 4% per year for consumers.
   1. For entrepreneurs, the default interest rate is 9.2% above the European Central Bank base rate.
7. In case of default, the customer must reimburse the PROVIDER for reminder and collection costs necessary for legal enforcement. For entrepreneurs, §§ 456 and 458 UGB apply.

7. Complaints in Case of Transport Damage

1. Without prejudice to the right of withdrawal or warranty claims, customers are asked to report visible transport damage to the delivery service and inform the PROVIDER immediately.

8. Right of Withdrawal under FAGG

1. This right applies only to consumers in distance selling contracts.
2. The customer has the right to withdraw from the contract within fourteen days without giving reasons. The period begins when the customer or a designated third party takes possession of the goods.
3. To exercise this right, the customer must inform the PROVIDER via a clear declaration (e.g. letter or email). A model withdrawal form is available (RIS link).
4. The declaration must be sent to:
   NADEOS Cosmetics BTO GmbH
   Dannebergplatz 14/14, 1030 Vienna
   Austria
   office@nadeos.com
   +43 699 18889969
5. The customer bears the direct costs of returning the goods.
6. If goods are used beyond inspection, the customer is liable for any loss in value.
7. The goods must be returned within 14 days. The PROVIDER may withhold reimbursement until goods are received or proof of return is provided.

9. Retention of Title

1. All goods remain the property of the PROVIDER until full payment is received.

10. Liability and Warranty

1. The PROVIDER is not liable for minor negligence.
2. This limitation does not apply to personal injury or product liability claims.
3. Improper use of goods excludes warranty claims.
4. Goods may perish; no liability is assumed after expiration.
5. Goods must not be exposed to heat, as this may affect consistency.

11. Transfer of Risk

1. For consumers, risk passes upon receipt of goods.
2. For entrepreneurs, statutory shipping rules apply.

12. Data Protection

1. Data may be shared with partners as necessary for contract performance or legal obligations (Art. 6 GDPR).
2. Data may also be processed for marketing purposes; customers can object at any time.
3. Further details are available in the privacy policy.

13. Jurisdiction and Applicable Law

1. Austrian law applies, excluding UN sales law.
2. Jurisdiction is Vienna (3rd district), unless consumer protection rules apply.
3. Online dispute resolution is available (ODR platform). The PROVIDER does not participate in arbitration.

14. Vouchers

1. Free vouchers are valid for one year.
2. Paid vouchers are valid for 10 years. Cash redemption is not possible.

15. Contract Duration

1. Contracts end upon fulfillment of obligations.

16. Additional Clause for Trade Partners

1. Reselling goods outside the customer’s own webshop (e.g. Amazon) is prohibited.

(September 2025)